By law, the mission of a local community service centre is to provide front line basic health and social services and preventive, curative, rehabilitative or reintegration health and social services to the population on its territory.
To this end, the institution operating such a centre must see to it that people who require such services for themselves or their families are contacted, that their needs are assessed and that the required services are provided for them within its facilities or in their living environment, at school, at work or at home. If necessary, they must be referred to the centres, organizations or people best suited to assist them. The mission of a centre is also to carry out public health activities on its territory, in accordance with the provisions of the Public Health Act (chapter S-2.2).
CLSC Naskapi is a public institution whose mission includes improving and maintaining the health and well-being of Naskapi beneficiaries by providing general services, specifically promotion and prevention services, examination, diagnoses, treatments and home care. As part of an integrated network of services in Côte-Nord, CSLC Naskapi:
- Promotes accessible services for a personalized response.
- Supports access to culturally appropriate services by integrating traditional approaches to health and wellness.
- Promotes home support or other friendly, humane and needs-based environment for residents and their families.
- Assures its partners of its presence in the community and demonstrates an unwavering commitment to them.
- Protects the environment by promoting sustainable development.
We believe that people are the foundation of health and social services and, therefore, at the heart of CLSC Naskapi’s very existence. Whether they are users, families, groups or community members, the Naskapi are our top priority.
CLSC Naskapi believes that the overall health and well-being of its beneficiaries depend on the full involvement of Naskapi clients in their own health and well-being. They will interact with CLSC health and social services staff who will address health and wellness concerns in keeping with Naskapi history and culture. In that perspective, our vision is: “To have the passion and courage to work with our clients every day, rethinking our approach to make sure we offer the most effective and remarkable solutions to their health and wellness issues.”
Our core concepts
Quality and foresight exemplify the core organizational values that support our mission at CLSC Naskapi. In fact, they are our core concepts, taking precedence over the others.
Quality: CLSC Naskapi’s process is one of continuous improvement of the quality of care and services provided. Our concept of quality covers several aspects, such as client satisfaction, ensuring an efficient, relevant and effective use of resources to evaluate the processes and results obtained, or even the engagement and competence of personnel to implement and maintain recognized professional and clinical standards. The CLSC wishes to promote the best possible results. In other words, our goal is to provide the right service, in the right place, at the right time, to the right person, through the right staff member.
Foresight: Ethically speaking, foresight is the prevention, avoidance or mitigation of the effects of any harm in its broadest sense, which forces us to always take perception into account as well as facts. Not only does this concept embody the very essence of our lives, but ultimately, it reflects what should guide our responsibility to the Naskapi people.
The set of principles, rules and cultural considerations that govern our strategic planning process at CLSC Naskapi constitute our values. They are the ethical backbone of the discussion that will give heart and character to the strategic plan, as stated by key leaders of various Naskapi entities in the community. CLSC Naskapi believes that our shared values have truly governed its decision-making processes in setting priorities related to the health and well-being of the Naskapi community. Here are those values:
Respect: Respect is related to the attention to which a person is entitled. The value attributed to a person influences the way others behave towards them. The person is then considered according to their strengths and abilities. Respect requires acceptance of differences between people and their respective rhythm.
Equity: Equity helps to guarantee that some people are not favoured at the expense of others. A value that is based on the respect and acknowledgement of the rights and freedoms of individuals within the organizational context. It is about the equal distribution of resources, services and common-use goods so that everyone can get their fair share. Equity, unlike equality, requires thought and justification.
Loyalty: Loyalty is defined as a shared commitment to the interests, values, principles and rules that guide and govern our actions. It all becomes real if we have the loyalty to respect our commitments, without putting others at a disadvantage through inappropriate words or gestures, and to acknowledge, with righteousness and in good faith, the contributions of all in service of the best interests.
Honesty: Honesty is exemplary or even impeccable behaviour with respect to people’s responsibilities. It requires consistency of thought, word and deed, and a willingness to take advantage of every opportunity to build trust. It is also about recognizing strengths and limitations, and defining our reach as individuals and as a group.